Standard Cleaning
Standard cleaning services are typically designed to provide general cleaning and maintenance for your home. Whether you need a one-time cleaning or regular recurring cleanings, the standard cleaning service can help you touch up your home and maintain a clean environment.
Deep Cleaning
A deep cleaning service is a more intensive and thorough cleaning option that is typically recommended for homes that require extra attention or haven't been professionally cleaned in a while. It focuses on deep cleaning tasks that go beyond the regular maintenance of a standard cleaning.
Move-in / Move-out
Move-in/move-out cleaning services are specifically designed for homes or apartments that are undergoing a change of occupancy. These services typically provide a thorough and comprehensive cleaning to ensure that the space is clean and ready for the new occupants or to meet move-out requirements.
Commercial and Office Cleaning
By choosing Thorough Janitorial Services for your office cleaning needs, you can trust that your business will benefit from a clean and organized workspace for your employees and clients, and allowing you to focus on your core operations while leaving the cleaning to the professionals.
Move-in / Move-outs
With our Move-in/Move-out Cleaning you’ll receive the same Thorough Cleaning as our Deep Cleaning, plus extra attention to places where dust and dirt might collect that wasn’t accessible before. We also include wet wiping all the baseboards in your home. Click to access our 40 Point checklists and book.
About Thorough Janitorial Services
We always deliver premium services!
Stepping into a newly cleaned house has a special relaxing and rewarding effect. That sensation is enhanced when you know your entire house has been cleaned with the most natural and environmentally friendly cleaning chemicals available. If you want an immaculate home without taking the time or effort, Thorough Janitorial Services is ready to help. Our dedicated cleaners are true professionals and make sure your home is a spotless place. We bring all the necessary cleaning supplies. If you need any unique cleaning products, leave them out for your cleaning professionals!
Additional Services
Disinfectant Cleaning
Organization services
Steam cleaning
Floor Care
Pressure washing
Carpet & upholstery
You can learn more from our asked questions
Pricing
We provide free estimates, over the phone, online, or in-person. All estimates are free and hold no obligation. To get an online estimate you will have to go to our “estimate” tab on our website and fill out the information. In order to give an accurate home/office cleaning estimate, we will do a Walkthrough. A Walkthrough is when you walk us through your home/office, showing us not only what you need cleaned , but the special areas that require special care. For over the phone estimates you will need to call the office at 919-216-6223.
Yes, in instances where we are required to pay for parking, this fee is added to the total for your cleaning.
No. All of our pricing does not include any tips or gratuity.
Tips are never expected but always appreciated!
Of course! We offer discounts for weekly, bi-weekly, and monthly service.
Billing
Your card will only be charged when your cleaning crew arrives and conducts a brief walkthrough of your home. This walkthrough helps ensure that the size and condition of your home matches the information submitted in your online order. Once your card is charged, a receipt will be sent to you via email for your records. Note that in order to verify the validity of your form of payment, a temporary hold in the amount of the cleaning, will be placed on the card 24 hours before your appointment. This hold is NOT a charge and usually falls off within 48 hours.
We accept MasterCard, Visa, Checks (for our recurring clients). We have recently added an option to make your payments online with PayPal, Zelle or in person with apple pay, and cash app.
Your business is important to us and we want to make sure you are happy and completely satisfied. While we do not provide refunds, we will do everything in our power to provide you with the best cleaning experience possible. So if for any reason you are unhappy, just call or send us an e-mail within 24 hours of your service and we’ll make arrangements to rectify the situation!!
Cleaning Products Used
No. We bring everything needed to provide you with a great cleaning experience. Through Janitorial Services provide all of its cleaning products and equipment unless agreed upon beforehand.
We use a combination of green and traditional cleaning products. For customers who prefer green products to be used exclusively or have chemical sensitivities, that’s not a problem! Just let us know and we can accommodate your needs.
Yes! We do not pick up your belongings and then clean. Here are some simple steps to follow prior to us arriving.
⇒ Make your home/office accessible. A key that is accessible to the cleaning person(s) is usually the best method. A fee will be charged if we are unable to access your home/office. (See Cleaning Service Cancellation procedures.)
⇒ Turn off alarm system. If you choose to leave the alarm on and have the service disarm, we will not be held responsible for false alarms or misuse of the alarm system.
⇒ Have your home/office picked up and ready to be cleaned to avoid additional charges.
⇒ Have your valuables put away to avoid accidents. Limited liability protection for valuable antiques or non replaceable items.
⇒ Customer has 24-48 hours to request or report damaged or broken items for replacement or repair. After 48 hours customer assumes liability.
⇒ Make your home/office accessible. A key that is accessible to the cleaning person(s) is usually the best method. A fee will be charged if we are unable to access your home/office. (See Cleaning Service Cancellation procedures.)
⇒ Turn off alarm system. If you choose to leave the alarm on and have the service disarm, we will not be held responsible for false alarms or misuse of the alarm system.
⇒ Have your home/office picked up and ready to be cleaned to avoid additional charges.
⇒ Have your valuables put away to avoid accidents. Limited liability protection for valuable antiques or non replaceable items.
⇒ Customer has 24-48 hours to request or report damaged or broken items for replacement or repair. After 48 hours customer assumes liability.
Safety & Security
Yes. Rest assured that we are a legitimate company.
During a cleaning service, if a health or safety hazard is discovered (i.e., blood, feces, weapons, drugs, etc.), we will stop the cleaning and leave the premises. We will contact you immediately to discuss next steps.
During a cleaning service, if a health or safety hazard is discovered (i.e., blood, feces, weapons, drugs, etc.), we will stop the cleaning and leave the premises. We will contact you immediately to discuss next steps.
Availability
We make scheduling convenient! You can either call our office (919-216 6223) or visit our online booking page. To schedule online, all you have to do is fill out some details about what you need, who you are, pick a date/time and wait for a confirmation to arrive.
We work off 45 minute estimated time of arrival windows so that we can structure our day effectively. This allows us to get to the next client all while navigating traffic and many other variables that take a toll on our time throughout the day (for example: eating and breaks!).
If you book for an 8-12pm appointment our team will notify you of an exact time they will arrive or will directly be there between that 8-8:45am (estimated arrival time).
Please feel free to reach out to us directly (919-216-6223) should you encounter any questions or concerns with your arrival window.
If you book for an 8-12pm appointment our team will notify you of an exact time they will arrive or will directly be there between that 8-8:45am (estimated arrival time).
Please feel free to reach out to us directly (919-216-6223) should you encounter any questions or concerns with your arrival window.
Service Related Questions
No. You are not required to be home at any point during your cleaning. That being said, if this is your first appointment, it’s usually a good idea to be present when the cleaning crew arrives so that you can provide them with a walk through of your home. Once your cleaning is complete, it’s also a good idea to walk through the home again in order to ensure that everything is to your satisfaction.
We typically send 1-3 cleaners to each job depending on the size of the home to be cleaned.
Unfortunately, due to insurance restrictions, all of our cleaners are NOT allowed to move or lift any furniture.
No. Unfortunately, due to insurance restrictions, all of our cleaners are NOT allowed to stand on any ladders, stepping stools, or furniture. That being said, they do carry dusting poles which will enable them to reach an additional 3 - 5 feet.
All appointments should be cancelled or rescheduled 24 hours prior to your appointment in order to avoid a rescheduling/cancellation/lockout fee of 50% of the appointment total. If you are sick and it’s your cleaning day, please call our office immediately. We will do our best to reschedule your cleaning that same week. Please do not have us clean if your family/employees is sick with the flu, covid 19 etc. Remember you are home/ sent home because you are contagious! Thank you, Thorough Janitorial Services!
Yes of course. After you book for the first time an account will be made for you where you can login and modify your bookings at any time. Please be advised that all appointments would need to reschedule at least 24 hours prior to your appointment to avoid a rescheduling/cancellation fee of 50%of the appointment total.
No. There’s no contract at all. You can cancel anytime.
Currently, we do not book cleanings for:
◆ Windows. Windows need to be cleaned by a professional window cleaning company.
◆ Skylights. Skylights need to be cleaned by a professional window cleaning company.
◆ chandeliers and other delicate items.
◆ wet wiping of light bulbs.
◆ bio-hazardous materials (heavy mold, human and animal waste/bodily fluids).
◆ heavy scrubbing of walls.
◆ hard to reach areas higher than a two step ladder
◆ putting away dishes.
◆ washing exterior surfaces (windows, patios, garages, etc.)
If you have any questions about these areas, please feel free to reach out and we’d be happy to provide you with more information!
◆ Windows. Windows need to be cleaned by a professional window cleaning company.
◆ Skylights. Skylights need to be cleaned by a professional window cleaning company.
◆ chandeliers and other delicate items.
◆ wet wiping of light bulbs.
◆ bio-hazardous materials (heavy mold, human and animal waste/bodily fluids).
◆ heavy scrubbing of walls.
◆ hard to reach areas higher than a two step ladder
◆ putting away dishes.
◆ washing exterior surfaces (windows, patios, garages, etc.)
If you have any questions about these areas, please feel free to reach out and we’d be happy to provide you with more information!
General Company Questions
Our rigorous training program for our staff, which create an entire team of competent, skilled and experienced cleaners. We take pride in our efforts to give back to the community! We provide a portion of what we earn to different local charities every month!
Cleaning services are available daily, weekly, bi-weekly or monthly. Each home/office is customized to meet the client’s needs with a guarantee on the quality of work performed
Absolutely! You can connect with us on YouTube, Instagram, and Facebook.
We love what we do and we do it with passion.
Client’s Testimonials
What Our Clients Are Saying!
Recently hired Thorough Janitorial upon recommendation of a business partner and they killed it. The job was enormous, and the cleaners still managed to clean every inch. They offer various services, which allowed me to tackle multiple needs with a single phone call. I will be following up with regular cleanings.
I had a team of 5 come out and clean my business, and I've already given recommendations to a few colleagues! They did a fantastic job. Very thorough and professional. If you haven't ever tried a cleaning service before, consider them. The variety of services offered paired with the quality of services should make this company a no-brainer.
We have an annual account for our business with this company, and the service is stellar! They take a portion of what we pay for services and donate to local charities, making them, hands down, my first choice.
I've been working with Thorough Janitorial Service for several years and have always been thrilled with the work.
Best cleaning company in the triangle area!
Great Experience! They did more than they were paid for!
A Top-rated Cleaning Service Provider in Wake County and Surrounding Areas.
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Thorough Janitorial Services is a Phone Call Away!
Customized Services
By providing customized services, Thorough Janitorial Services can cater to the unique requirements of each client.
Environmentally Friendly
Thorough Janitorial Services choose cleaning products that are eco-friendly, biodegradable, and free from harmful chemicals.
Disinfecting Services
Thorough Janitorial Services is here to help with your emergency and recurring needs.
Flexible
Being flexible means being able to adapt and accommodate the unique needs and schedules for our clients.
