By scheduling a one-time or recurring service with Thorough Janitorial Services, you are agreeing to the following terms and conditions and providing authorization to charge your credit card:
Thorough Janitorial Services. Promises to Provide Quality Service by:
- Providing a professional cleaning service
- Your business is important to us and we want to make sure you are happy and completely satisfied. While we do not provide refunds, we will do everything in our power to provide you with the best cleaning experience possible. So if for any reason you are unhappy, just call or send us an e-mail within 24 hours of your service and we’ll make arrangements to rectify the situation!!
To Provide You with the Best Possible Service; Please…
- Make your home/office accessible. A key that is accessible to the cleaning person(s) is usually the best method. A fee will be charged if we are unable to access your home/office. (See Cleaning Service Cancellation procedures.)
- During a cleaning service, if a health or safety hazard is discovered (i.e., blood, feces, weapons, drugs, etc.), we will stop the cleaning and leave the premises. We will contact you immediately to discuss next steps.
- Turn off alarm system. If you choose to leave the alarm on and have the service disarm, we will not be held responsible for false alarms or misuse of the alarm system.
- Allow for full access to the home. Our technicians perform their work in a specific order to ensure efficiency and thoroughness. If you need to direct our technicians to clean certain areas first or to clean in a different order, this adds additional time to your cleaning. We are happy to offer this service if needed, but you must call ahead of your cleaning so we can schedule the additional time.
- Have your home/office picked up and ready to be cleaned to avoid additional charges.
- PLEASE NOTE: If we are not able to clean the entire space due to the conditions, you will still be responsible for the full cost of the cleaning.
Complete customer service evaluations
- Customer feedback is crucial in helping us offer the highest quality of service to all of our clients. Customer service surveys are sent after each cleaning by email or text. Customers are always welcome to call our office at (919) 216 - 6223 with feedback about your service.
- ENJOY YOUR SERVICE!
Rescheduling, Cancellation, and Lockout Policy
- All appointments should be cancelled or rescheduled 24 hours prior to your appointment in order to avoid rescheduling/cancellation/lockout fee of 50% of the appointment total. If you are sick and it’s your cleaning day, please call our office immediately, timely notice enables us to schedule another home in your place. We will do our best to reschedule your cleaning that same week. Please do not have us clean if your family/employees is sick with the flu, covid-19 etc. Remember you are home/ sent home because you are contagious! Thank you, Thorough Janitorial Services!
- If cancellation or rescheduling causes more than 3 weeks to elapse between cleanings, the next cleaning rates will be charged as a first time clean and then return to your regularly agreed upon rate.
- For all company-initiated schedule changes due to holidays or extreme weather conditions, we will make every attempt to reschedule as close to your regularly scheduled cleaning date as possible.
Breakage and Damage Policy
- If asked to dust/clean inside of china cabinets or hutches, start laundry, wash dishes, clean small computer equipment, antiques, or collectables, or use your equipment (e.g. vacuum), you agree to hold harmless and/or release from liability Thorough Janitorial Services, and/or any of its employees responsible for any damage or breakage to any article or component. Please have your valuables put away to avoid accidents. We will make every effort not to break items, but accidents do happen. We have Limited Liability protection for replacement or repair. Identical replacement will be attempted but not guaranteed. It is for this reason that we avoid cleaning requests for irreplaceable or sentimental valuable items.
- Damage must be reported to our office staff by phone or email within 24-48 hours after service or Thorough Janitorial Services may not be held liable and customer will assume liability.
- Thorough Janitorial Services cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.
Other Information from Thorough Janitorial Services
- To meet your needs and to ensure your satisfaction, Thorough Janitorial Services, reserves the option to reevaluate rates at any time.
- If you request changes to your service after receiving your original estimate, additional charges may be billed or a new estimate may be required.
Payment Options and Policies
- We accept MasterCard, Visa, Checks (for our recurring clients). We have recently added an option to make your payments online with PayPal, Zelle or in person with apple pay, and cash app.
- Declined cards and unpaid balances will incur a service charge of $25 or 15% interest whichever is greater.
- Cash should be put in sealed envelopes addressed to Thorough Janitorial Services.
- A verbal or signed agreement to begin service indicates acceptance of the Service Agreement and permission to charge the credit card.
Pictures of Before and After Work
We take before and after photos of our work. These pictures are used for training, proof of performance as well as promotion. See our website before and after for examples. If you do not want pictures taken of work areas in your home/office, please notify us when you schedule your cleaning.
